Managed Services & Business Outsourcing (MSBO)

With intense global competition, companies are driven by the need to explore ways to reduce their operational cost and accelerate business process. One way that is fast gaining acceptance and popularity is to centralize the core function to shared services and outsource the various other functions such as IT infrastructure, support and maintenance through MSBO model. The MSBO framework has several advantages that companies can gain through beyond typical cost reduction as compared to the alternative of hiring in-house IT employee.   

In MSBO model, you pay for the services rendered. On top of that, the client is ensured of the delivery of a committed outcome that is scalable, preventable and predictable, all at a pre-determined price compared to the yield from hiring staff which often accounts the input in terms of no. of working hours. For SMEs (Small and Medium Enterprises), it is difficult to hire, train and retain highly qualified technical pool given the lack of resources. The MSBO outsourcing program helps to enhance their competitive edge by providing them an access to the same level of technology and expertise otherwise privileged by the giant corporations. Though the control over the business IT is handled by the outsourcing company, another benefit comes in the form of saved time so the business can remain focused on company mission and not get distracted by IT complexities.

The risk involved with MSBO attributes mainly to the fact that remote access solely relies on internet conductivity which if fails can obstruct the maintenance and support due to poor internet connectivity. Our team of certified experts will help you weigh the pros and cons properly and ensure that the tools and support that are in place enable the customers to grow and scale their IT operation to meet company needs-while maximizing the value of their existing IT resources. Skylark further helps to minimize the risk associated with security vulnerabilities through the strict adherence to the global compliance standards.

Our managed IT services currently include followings.



In today's fast paced business world, no organization fancies unplugging all the cables and lugging the system down to a computer shop for a fix, should network or PC downtime occur. A reliable and secured IT operation is fundamental to successful organizations.

Skylark's OSS team has the skill set and expertise to deliver the timely and accurate on-site IT solutions. Our strategic location at 9 miles allows us to be responsive to your office when an issue arises. Key differentiation of Skylark onsite support is the less than 2 hours response time within the incident report i.e., within Yangon.

Our on-site support is available 24/7/365, Mon-Fri 9 am-6 pm (excluding Sat, Sun and public holidays).

Skylark offers three types of cost effective preventive onsite support service (P-OSS) listed below:


  PREVENTIVE
FEATURESSILVERGOLDPLATINUM
Monthly PricingAsk for best offerAsk for best offerAsk for best offer
Frequency1 Visit/mth (each visit 2hr max)1 Visit/mth (each visit 2hr max)1 Visit/mth (each visit 2hr max)
Response HourNext Business DayWithin 6 HoursWithin 4 Hours
Covers unlimited laptops and PC
Covers up to 5 servers
Unlimited Helpdesk / Remote Support
9 x 5 IT Support
Dedicated Certified Engineer
Backup Services
Network connectivity services
Domain/Email account setup & maintenance
Free IT Consultation
Free Documentation
Network Diagram
Monthly Summary Report
Password Management
IT Security Policy
Validity1 Year1 Year1 Year
Charge by incident

Terms & conditions:

Supports Workdays (Mon-Fri, excluding Sat, Sun & Public Holidays, from 9am to 6pm) 24x7x365 - support is available on times & materials basis.


Infrastructure is the backbone of your business operation. Our technical team ensures that the hardware and applications are regularly monitored, managed and updated timely and provide you with periodic reviews and recommendations to carry out the changes required.

  • Server/Storage
  • Backup/OS Administration
  • Virtualization Management
  • System and Application performance management

Based on our central doctrine that one-size-doesn't fit all, infrastructure and network program is a series of customizable plans. Both service plans invariably start with detailed discussion with client on functional, environmental and budgetary requirements to uncover gaps and determine engagement areas. Based on this study, a client profile is created with precise current and future need. A detailed scope of work is then prepared, properly defining the in-scope and out-scope aspects of the agreement, areas of responsibility, contractual obligations, policies and processes, and points of engagement.

Contact us today to request more information on pricing.


Our aim is to minimize any unforeseen downtime and maximize uptime through proactive monitoring of the network connectivity.

  • LAN/WAN & Wireless
  • VSAT
  • Network Performance Management
  • High availability and automated failover

Based on our central doctrine that one-size-doesn't fit all,infrastructure and network program is a series of customizable plans. Both service plans invariably start with detailed discussion with client on functional, environmental and budgetary requirements to uncover gaps and determine engagement areas. Based on this study, a client profile is created with precise current and future need. A detailed scope of work is then prepared, properly defining the in-scope and out-scope aspects of the agreement, areas of responsibility, contractual obligations, policies and processes, and points of engagement.

Contact us today to request more information on pricing.


Contact us today to request more information at info@skylarkmyanmar.com or (95) 1652947, 1652948.